Presently Synergon System Integrator is the only company with a comprehensive range of activities and operating several systems at multiple locations, which has established, certified and still operates the IT-Service Control System complying with requirements of the standard ISO 20000 based on the methodology of IT SMF ITIL.

The organization has fulfilled all the requirements of the ISO 20000 standard without any significant divergences and proved that all of its applied ITIL-processes are in compliance with the requirements of the appropriate international standards. Almost all of the company’s employees working in the service providing area have also passed an ITIL-exam. (ITIL is an acronym that stands for Information Technology Infrastructure Library, meaning the collection of the procedures and exemplary practical methodologies /best practices/ accepted in the field of the IT industrial sector).

The strategic objective of the Synergon-group as an IT-service provider is to provide cost effective and outstandingly high quality operation services to its customers.

The obtaining of the certification proves the commitment of the company towards providing high quality IT-services. The further development of the IT-services is going to be emphasized within the strategy of the group also in the future.

The reputation of ISO and the international acknowledgment of the IT-service control system certification according to ISO/IEC 20000 guarantee the reliability and quality of the IT-services provided by the company to its customers.

Synergon Information Systems Plc.